FAQ
We know that leaving your cat in someone else’s care is a big decision, and it’s natural to have questions.
At Smoky Mountain Purrfect Stay, our goal is to give you complete peace of mind by being transparent, attentive, and thorough. Here, you’ll find answers to some of the most common questions we receive about our cat- only boarding facility in Sevierville, TN. Don’t see your question below? Don’t hesitate to contact us. We’re always happy to help.
What vaccinations are required before boarding?
For the safety of all our guests, cats must be up to date on all vaccinations, including Rabies and FVRCP, as recommended by your veterinarian. Proof of vaccination is required prior to check-in.
Do you accept cats with medical conditions?
Yes, as long as your cat’s condition is stable and they are not contagious. It is important that you disclose all medical history at check- in, provide written instructions, and bring any medications in their original labeled containers.
Can you give my cat medication during their stay?
Absolutely. Our trained staff can administer most oral or topical medications with clear instructions. Prescription medications must be provided in the original labeled packaging from your veterinarian.
How do you monitor cats while they are boarding?
Each guest is observed daily for appetite, litter box use, behavior, and overall well- being. Any changes are carefully documented and communicated to you, and veterinary care is sought if needed.
What happens if my cat gets sick or injured during their stay?
We’ll notify you right away. If veterinary care is required, we’ll first try to use your designated vet (if local and available). If not, we’ll go to the nearest qualified animal hospital. All veterinary expenses are the responsibility of the owner.
Do you require flea or parasite prevention?
Yes. All cats must arrive free of external parasites (fleas, ticks, mites) and internal parasites (worms). Any cat showing signs of infestation may be refused boarding for the safety of other guests.
What is your cancellation policy?
For regular reservations: Cancel more than 72 hours before check-in to avoid fees. Cancellations within 72 hours will incur one night’s charge. Same-day cancellations or no-shows are charged for the full stay.
For holiday and peak season reservations: Cancel at least 7 days in advance for a refund. Within 7 days, deposits are non-refundable. Cancellations within 48 hours or no- shows during peak seasons and holidays will be charged for the full stay.
Do I need to pay a deposit to reserve my cat’s stay?
What if I pick up my cat earlier than scheduled?
Is your facility secure and safe?
Your cat’s safety is our priority. Our building is climate-controlled, fully secured, and monitored 24/7. Suites are escape-proof and designed with cat safety and comfort in mind.
Can I bring personal items from home?
You may bring a small blanket or toy, but please note we cannot be responsible for loss or damage to personal belongings. Many cats settle quickly with the familiar comfort of their own scent.
What if my cat is shy or doesn’t like strangers?
That’s okay! Our facility is designed with tranquility and relaxation in mind. Our trained staff adapts their care style to each cat’s unique personality, whether that means quiet companionship, gentle enrichment, or simply giving them space.