Frequently Asked Questions
Planning your cat’s stay should feel straightforward. Below you’ll find answers to common questions about reservations, vaccinations, feeding, medication, check-in, personal belongings, safety, cancellations, and what to expect during a stay at Smoky Mountain Purrfect Stay.
Still have a question? Call us at (865) 209-6975 or email info@smokymountainpurrfectstay.com. We’re happy to help.
What vaccinations are required?
For the health and safety of our guests, cats must meet SMPS vaccination requirements before boarding. Current documentation must be provided before check-in.
Required vaccinations: Rabies; FVRCP (distemper/respiratory combo); FeLV (Feline Leukemia).
Do you accept cats with medical conditions?
We can accommodate many cats with stable medical conditions, depending on the level of care required. Please disclose medical conditions and medication needs when making your reservation so we can determine whether SMPS is the appropriate boarding environment for your cat. Cats with contagious illnesses cannot be admitted.
Can you give my cat medication?
We can administer many common oral and topical medications when arranged in advance. Prescription medications must arrive in their original veterinary-labeled containers with clear administration instructions. Please discuss injections, complex medication schedules, or advanced medical-care needs with us before booking.
How will my cat be monitored?
Our team observes guests throughout each day and pays particular attention to appetite, water intake, litter box habits, behavior, activity, and overall well-being. Changes or concerns are documented and addressed appropriately.
What happens if my cat becomes sick or injured?
We will attempt to contact you or your authorized emergency contact promptly. If veterinary attention is needed, we will follow the veterinary and emergency-care authorization provided with your boarding agreement. Whenever practical, we will work with your designated veterinarian. If that is not possible or appropriate in an emergency, we will seek care from an available veterinary provider. Veterinary expenses remain the responsibility of the cat’s owner.
Do you require flea and parasite prevention?
All guests must arrive free of fleas, ticks, mites, and other contagious parasites. Cats showing evidence of an active infestation or contagious condition may be unable to check in.
Should I bring my cat's food?
Yes. Please bring your cat’s regular food for boarding. Keeping their diet consistent can help reduce digestive upset and encourage normal eating while they are away from home.
What should I bring from home?
We provide the essentials needed for a comfortable stay. You may also bring an approved small blanket or familiar item carrying your cat’s scent. Please leave irreplaceable or sentimental belongings at home, as personal items can occasionally become soiled, damaged, or misplaced.
Can my cats stay together?
Compatible cats from the same household may be able to share a suite when appropriate. We’ll review the number of cats, their relationship, and their individual needs when confirming the reservation.
My cat is shy. Will they be forced to interact?
No. Some cats want attention quickly, while others feel safest when they’re given time and space. Our team observes each guest’s body language and adapts interaction accordingly. Hiding and quiet observation are normal feline coping behaviors, and we allow cats to settle in at their own pace.
Will I receive updates while I'm away?
Yes. We provide regular updates so you can stay connected to your cat while you’re away.
Can I check on my cat while I'm away?
Yes. Each private suite includes a webcam, giving you 24/7 access to view your cat’s suite from wherever you are. Whether they’re playing, perching, napping, or simply enjoying some quiet time, you can check in whenever you’d like during their stay.
What are check-in and check-out times?
Check-in is available daily from 2:00 PM-4:00 PM, and check-out is available daily from 9:00 AM-11:00 AM. These designated arrival and departure windows help us maintain the calm, predictable routines that are part of our Calm by Design™ approach.
What if I'm delayed on the day of check-in or pickup?
Please call us as soon as you know your plans have changed. Arrivals or departures outside our standard windows require management approval, are subject to staff availability, and may result in additional fees or an additional boarding night.
Cancellation Policy
- Cancellations made more than seventy-two (72) hours before scheduled check-in are eligible for a full refund of refundable amounts paid.
- Cancellations made within seventy-two (72) hours of scheduled check-in are charged one night's boarding rate.
- Same-day cancellations and no-shows are charged the full reservation amount, including applicable taxes and reserved add-on services.
- Partial cancellations, including reductions in cats or nights, are subject to the same timing and financial conditions.
- Services are non-refundable once commenced except as otherwise required by law or approved under another applicable SMPS policy.
Still Have Questions?
We’re happy to help you determine whether Smoky Mountain Purrfect Stay is the right fit for your cat.